Payments & Deposits

Last updated: 25 February 2026

This Payment & Deposits Policy outlines how DP Sign Print (“we”, “us”, “our”) manages payments, deposits, invoicing, and financial terms relating to signage, print, design, and installation services. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this policy.

1. Deposits

A deposit is required for most custom signage, print, and installation projects.
Unless otherwise agreed, a 50% deposit is required before any design, production, or scheduling work begins.
Deposits are non‑refundable once production or design work has commenced.
Orders will not progress until the deposit has been received in full.

2. Payment Terms

Full payment is required upon completion of the project or prior to delivery/installation, depending on the nature of the work.
Payment terms will be clearly stated on your invoice.
We accept payment via bank transfer, card payment, or other approved methods.
All goods remain the property of DP Sign Print until paid for in full.

3. Late Payments

If payment is not received by the due date, we reserve the right to apply interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We may also suspend ongoing or future work until outstanding balances are settled.
Repeated late payments may result in revised payment terms or refusal of future services.

4. Cancellations

If you cancel an order before production begins, any design or administrative work already completed will be chargeable.
If you cancel an order after production has begun, the deposit will not be refunded, and additional charges may apply for work already completed.
Custom‑made products cannot be cancelled once fabrication has started.

5. Additional Charges

Additional charges may apply for:

• Design revisions beyond the agreed scope

• Changes to materials, sizes, or specifications after approval

• Urgent or out‑of‑hours work

• Specialist access equipment for installation

• Reprints due to client‑approved artwork errors

Any additional costs will be communicated clearly before proceeding.

6. Quotations & Pricing

All quotations are valid for 30 days unless stated otherwise.
Prices exclude VAT unless explicitly stated.
Quotations are based on the information provided at the time; changes to requirements may result in a revised quotation.
We reserve the right to adjust pricing if supplier costs change prior to order confirmation.

7. Refunds

Refunds are only issued where:

• A product is defective and cannot be repaired or replaced

• We are unable to fulfil the order due to circumstances within our control

Refunds are not issued for:

• Custom products where production has begun

• Errors present in client‑approved artwork

• Changes of mind after approval or production

• Delays caused by factors outside our control

8. Ownership of Goods

All goods remain the property of DP Sign Print until full payment has been received.
We reserve the right to remove or reclaim installed signage if payment remains outstanding, where legally permissible.

9. Disputed Invoices

If you believe an invoice is incorrect, you must notify us within 7 days of receipt.
We will review the matter promptly and provide clarification or amendments where appropriate.
Disputes do not exempt clients from paying undisputed portions of the invoice.

10. Updates to This Policy

We may update this Payment & Deposits Policy periodically to reflect changes in our processes, legal requirements, or industry standards.
Any updates will be published with an updated “Last updated” date.

11. Contact Information

For questions regarding payments, deposits, or invoicing, please contact:

DP Sign Print
The Hive, Praed Road, Trafford Park, Manchester, M17 1PQ
Email: info@dpsignprint.co.uk